SUPPORT CENTER
We are here when you need a hand.
The Support Center is where you can reach the people behind The 2nd Chance. Tell us what you need, and a real person will answer by email within one business day, Monday to Friday.
Send a request →WHAT WE HELP WITH
Whatever stands between you and your next step.
Your account
Login, email verification, password resets, and changes to the details on your profile.
Plans and payments
Questions about a charge, your plan, credits or your subscription, and refund requests under our Refund Policy.
Grant and your documents
Help when a session, a document or an export does not behave as you expect, and how to get more out of each module.
Technical problems
Something broken, slow or confusing. Tell us what you saw and we will find it.
Privacy and your data
Requests to access, correct or delete your information.
Anything else
If it is about your experience with The 2nd Chance and it is not listed here, send it anyway.
Looking for a quick answer? Try the FAQ or the Help Center first. For partnerships and investment, use the Partners & Investors page.
1
Send your request
Pick the type of help you need and tell us what is going on.
2
You get a reference
A confirmation with your reference number lands in your inbox right away.
3
A real person replies
Our support team answers by email within one business day. Support is available Monday to Friday, so requests sent over the weekend are answered on Monday.
How can we help?
Fill in the form and we will get back to you by email.